Privacy Policy

Last Updated: November 11, 2025

Welcome to FamilyNest. We are committed to protecting your privacy and ensuring the security of your family's photos, videos, and messages. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Email address
• Username
• Password (encrypted)
• Profile information (name, optional profile picture)

1.2 Content You Share

When you use FamilyNest, you may share:

• Photos and videos
• Text messages and comments
• Reactions and likes
• Family group information

1.3 Usage Information

We automatically collect certain information about your device and usage:

• Device type and operating system
• App version and crash reports
• IP address (for security)
• Usage statistics (features accessed, time spent)

1.4 Payment Information

Subscription payments are processed by Apple App Store or Google Play Store. We do not store your credit card information. We receive transaction IDs and subscription status from the respective platforms.

2. How We Use Your Information

We use your information to:

• Provide the Service: Enable photo/video sharing, messaging, and family communication
• Manage Your Account: Create and maintain your user profile and family groups
• Process Subscriptions: Handle trial periods, renewals, and subscription management
• Improve Our Service: Analyze usage patterns to enhance features and fix bugs
• Send Notifications: Alert you to new messages, posts, and family activity
• Provide Support: Respond to your questions and troubleshoot issues
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access

3. Data Storage and Security

3.1 Where Your Data is Stored

Your data is securely stored on:

• Database: Amazon Web Services (AWS) RDS in US-West-2 region
• Media Files: Amazon S3 secure cloud storage
• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest

3.2 Security Measures

We implement industry-standard security measures:

• Encrypted passwords using secure hashing algorithms
• JWT (JSON Web Token) authentication
• HTTPS encryption for all data transmission
• Regular security audits and updates
• Secure database access controls

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

FamilyNest will never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We only share your information in these specific circumstances:

• Within Your Family Groups: Content you share is visible to family members you invite
• Service Providers: AWS for hosting, Apple/Google for payment processing (see section 4.3)
• Legal Requirements: If required by law, court order, or government regulation
• Protection of Rights: To enforce our terms of service or protect against fraud

4.3 Third-Party Services

We use the following third-party services:

• Amazon Web Services (AWS): Cloud hosting and storage
• Apple App Store / Google Play Store: Payment processing for subscriptions
• Firebase Cloud Messaging: Push notifications for messages and activity

These providers have their own privacy policies and are bound by data protection agreements.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access Your Data: View all information we have about you
• Update Information: Modify your profile and settings at any time
• Delete Content: Remove photos, videos, and messages you've shared
• Leave Families: Exit family groups you're a member of
• Delete Account: Request complete account deletion (contact us)

5.2 Data Portability

Upon request, we can provide you with a copy of your data in a portable format.

5.3 Communication Preferences

You can manage notification settings within the app to control what alerts you receive.

6. Children's Privacy

FamilyNest is designed for family use, which may include children under 13. We comply with the Children's Online Privacy Protection Act (COPPA):

• Parental consent is required for children under 13
• We collect minimal information from children (only what's necessary for the service)
• Parents can review and request deletion of their child's information
• We do not show advertising to children
• Children's data is not shared with third parties for marketing

Parents can contact us at any time to review, modify, or delete their child's information.

7. Subscriptions and Payments

7.1 In-App Purchases

FamilyNest offers subscription plans processed through:

• Apple App Store (for iOS devices)
• Google Play Store (for Android devices)

7.2 Payment Information

We do not collect or store your credit card information. All payments are processed securely by Apple or Google. We only receive:

• Transaction confirmation
• Subscription status (active, trial, expired, canceled)
• Anonymized transaction ID

7.3 Free Trial

We offer a 30-day free trial. You will not be charged during the trial period. You can cancel anytime before the trial ends to avoid charges.

7.4 Subscription Management

Manage your subscription through:

• iOS: Settings → [Your Name] → Subscriptions
• Android: Google Play Store → Menu → Subscriptions

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Active Accounts: Data retained while account is active
• Deleted Accounts: Most data deleted within 30 days; some records kept for legal/security purposes
• Media Files: Photos and videos deleted when you remove them or delete your account
• Messages: Deleted messages removed from servers within 30 days

9. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using FamilyNest, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Cookies and Tracking

FamilyNest does not use cookies or third-party tracking for advertising purposes. We use minimal analytics to:

• Understand how features are used
• Identify and fix bugs
• Improve app performance

We do not sell or share analytics data with third parties for advertising.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending a notification for significant changes

Continued use of the app after changes constitutes acceptance of the updated policy.

12. Your Consent

By using FamilyNest, you consent to this Privacy Policy and our collection and use of information as described herein.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we don't sell data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

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Summary

FamilyNest's Privacy Commitment:

• ✓ We never sell your data
• ✓ No advertisements or third-party tracking
• ✓ Your family content is private and secure
• ✓ You control who sees your photos and messages
• ✓ You can delete your data at any time
• ✓ We only collect what's necessary to provide the service

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